911 Outage
8:10 pm
Tue April 15, 2014

Washington Utilities And Transportation Commission Investigate 911 Outage

The State Utilities and Transportation Commission has opened an investigation into last Thursday’s 911 emergency line outage. CenturyLink said about 4,500 calls failed to get through during the outage. The telecommunications company said a similar outage that occurred in Oregon around the same time was unrelated

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Emergency Responders
7:24 am
Wed February 12, 2014

Who's There When You Need Help? A Profile Of A 911 Operator

Haley Emery is a dispatcher with the Whitman County Communications Center.
Credit Lucrezia Cuen

Some describe it as a sixth sense, others might call it magic, but whatever it is called, the fine-tuned instinct that some 911 operators develop is extraordinary. Our reporter Lucrezia Cuen takes us into the heart of an emergency response center to meet some of these 911 operators whose talents save lives.

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Spokane 911
6:34 am
Thu December 27, 2012

Citizens Will Wait Less, Use Texting, With Spokane 911 Changes

Spokane County’s 911 staff will soon grow, in order to speed up answering time. Paige Browning reports six call receivers will join the call center in the new year.

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