People of Northwest Public Radio
Oregon Call Centers Close
Wed May 1, 2013
South Coast To Lose 300 Call Center Jobs
Xerox plans to close customer call centers on the southern Oregon Coast. The move will cost nearly 300 Oregonians their jobs. Xerox officials said Wednesday they intend to close facilities in Coos Bay and North Bend. A state filing says 285 jobs are will be lost.
Bill McKee is a spokesman for Xerox. He says since his company acquired Affiliated Computer Services two years ago, Xerox has shifted toward providing customer support to that company’s clients. He says one of those clients is influenced the decision on the South Coast call centers.
“In this case, our client has made a business strategy decision to change the way they deliver customer care – and that has impacted our operations. So we have made the very difficult decision to close the Coos Bay and North Bend customer care centers. This affects approximately 300 people” McKee says.
McKee says Xerox delivered the bad news to employees earlier Wednesday. He says the company will offer compensation to some employees, and will try to find laid-off workers employment either with Xerox or elsewhere in the community.
Copyright 2013 Oregon Public Broadcasting