People of Northwest Public Radio
Harry & David in Eugene
Tue May 15, 2012
Harry & David Will Bring Seasonal Call Center Back to Eugene
Harry & David will be bringing its seasonal call center back to Eugene this year. They'll employ 700 to 800 people from November through mid-December.
Harry & David shut down their Eugene call center in 2010 and 2011, when it was going through financial hardship.
Darren Prescott is Vice President for Customer Care. He says the company tried outsourcing.
"You know we work seven days a week, long hours because we really have to make sure we do that right," Prescott says. "So what we saw was that those vendors weren’t capable of replicating the numbers that Eugene was pulling."
A local workforce long relied on the seasonal gig. Jack Roberts with Lane Metro Partnership is pleased to have Harry & David back. Eugene Springfield is home to quite a few call centers including Royal Caribbean, Enterprise, Symantec and Levis. He says they’re a strong component of the economy.
"The wages are actually going up even during this recession because they understand there's an advantage to pay for skills," Roberts says. "The skill level of people in call centers has gone up."
The gourmet gift company Harry & David is headquartered in Medford.
Copyright 2012 KLCC.
On the Web:
Harry & David:
Lane Metro Partnership: