People of Northwest Public Radio
Alaska Air DIY Luggage
Fri May 25, 2012
Alaska Airlines Tries Do-It-Yourself Luggage Tagging
Alaska Airlines is trying out a new luggage-tagging system at SeaTac Airport. It relies on customers using new kiosks to weigh their own bags and print out and attach labels. Travelers still must drop off luggage with agents and show I.D. But airline spokeswoman Bobbie Egan says the change should save some time. She says Alaska and its sister carrier Horizon tried out the system last year in Bend.
Bobbie Egan: "We wanted to roll it out very slowly so that we could work out any kinks and basically interact with our customers and find out how they like it."
Egan says passengers with only carry-on bags will see no change in their check-in process. And she says the new technology will not cost anyone their job.
SeaTac is the Alaska Airline’s largest hub, followed by Anchorage, Portland and Los Angeles.
Copyright 2012 CoastAlaska